FAQ

Group Administration

• Add new members to the group?
• Change group members' properties?
• Make files available to the group?
• Keep group members from changing passwords, etc?
• Delete someone from the group?
• Change the name of the group?
• Make files available to outsiders by putting them into a public folder?
• Allow my customers to upload files into my account without logging in?
• Set user permissions for a group member?
• Set Folder Permissions for folders in the shared space?
• How can I set folder email notifications?

Public Folder

Handling Files

Web Folders & WebDAV

Wireless

Macintosh

Fax

Account & Miscellaneous

How do I use my Public folder?
Your Public folder allows you to move selected files to a location within My Docs Online where the files can be "served" to any user's browser using a file-specific URL. URLs pointing to files in your Public folder can be used in web pages, copied into your emails or other documents, etc.

To use this feature follow these steps:

• If you don't have a Public folder, create one.
  Login to your account and look at the list of folders at the left of the screen. If you don't see one named Public/, click the red New Folder button and create a folder named Public with My Files/ as the Destination.
  
  
• Move a file you have already uploaded into the Public folder by selecting it, clicking Move, and selecting Public/ as the Destination. To get a file into the Public folder you will always have to first upload it to another folder (like My Files/) and then move it. This is to avoid inadvertently uploading a sensitive file into a location where it might be seen by the wrong person. Duplicate file names are not allowed in the Public folder.
  
  
• In the Public folder, select a file with its checkbox and click Details. The sixth line of detail ("Link:") shows the file's URL. File URLs are always in the form:
  http://www.mydocsonline.com/pub/user-id/filename where user-id is replaced by your My Docs Online login ID and filename is replaced by the name of the specific file.

  You can highlight and copy this link to use in emails, on web pages, etc. Try pasting it into your browser's Address field to see how it works.

  If you have an older-style My Docs Online ID containing a blank, go to "My Account" and change your ID to one that contains no blanks. Also, although the Public folder does support filenames that contain blanks, URLs require replacing blanks with "%20" which results in longer, less user-friendly URLs. You can avoid this by renaming files destined for the Public folder so that they do not contain blanks.

How can I backup Outlook 2000 or Outlook XP data to My Docs Online?
The first step is to locate and copy your Personal Folder (.pst) file:

• Open Outlook.
• Find the location where the Personal Folder (.pst) file is kept on your system. To do so, right-click Outlook Today on the shortcut menu and select Properties.
• Click Advanced. Look at the Path field and make a note of the location of the PST file. This path may vary from system to system.
• Click Cancel twice to close the dialog boxes.
• Go to the File menu and click Exit to quit Outlook. Closing Outlook also "closes" the PST file to avoid problems with copying the file.
• Open the folder containing the PST file and locate the PST file.
• Make a copy of the file. You can do so by right-clicking the file and selecting Copy. Then Paste the file into a location where you can easily locate it. If you are unsure where to paste the file just copy it into your My Documents folder.

The second step is to upload the copied PST file into your My Docs Online account. Because PST files tend to be quite large we recommend using the My Docs Online Upload Manager to upload the file. (If you don’t already have the upload manager installed you can download it).

• Open the My Docs Online Upload Manager.
• Locate your .PST file in the folder you copied it into and select it for uploading.
• Click the start upload button.
• Enter your My Docs Online login information.
• Select the folder where you would like to store the copy of your .PST file.
• Upload the file.

I can't upload large files. Why, and what can I do?
If you can only upload small files to your My Docs Online account, but larger files fail particularly if the problem only shows up at work, it may be because there is a filtering product in action at your location. Try setting your account to use the SSL option to encrypt your file uploads. To do so log in, click "My Account", scroll to the "Session Encryption" section, click the "Use SSL" radio button, and click "Update". After you log out and log in again to establish a secure session, try uploading your large file.

If you are having trouble uploading a large file because of a slow connection, or because of intermittant network problems, and if you use Windows, you can also use the My Docs Online Upload Manager client, which can restart a partial upload.

How do I use My Docs Online with a wireless PocketPC?
You can use your wireless PocketPC to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. You can also download supported file types, such as Word or Excel, to your PocketPC, or read other files types, such as Adobe PDF. For more details see our PocketPC page.

How do I use My Docs Online with a wireless Palm?
You can use your Palm VII, i705, or other PalmOS wireless device to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. You can also read supported file types, such as Word, WordPerfect, and Adobe PDF. For more details see our wireless Palm page.

How do I use My Docs Online with a RIM BlackBerry?
You can use your BlackBerry, with an optional browser from vendors like Neomar or GoAmerica, to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. You can also use the My Docs Online MyAttachments feature even if you don't have a browser installed, to convert your incoming email attachments to read on your BlackBerry, or to send email attachments you have received to a fax machine. For more details see our BlackBerry page.

How do I use My Docs Online with my Nextel Internet-ready phone?
You can use your Nextel Internet-ready phone to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. For more details see our Nextel page.

How do I use My Docs Online with the Bell Mobility Mobile Browser?
You can use your Bell Mobility phone, equipped with a Mobile Browser, to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. For more details see our Bell Mobility page.

How do I use My Docs Online with ANY Internet-ready phone?
You can use virtually any Internet-ready phone to access your files to deliver them to any email recipient as an attachment. With our optional fax package you can also fax a file to any North American fax machine. For more details see our SmartPhone page.

Why is using My Docs Online better than using e-mail attachments?
Email attachments, once the most common tool for ad hoc file distribution, no longer work in many cases. The reasons email is no longer appropriate for file delivery include:

• ISP file size limitations — Whether imposed by your ISP or your recipient's ISP. AOL, for instance, limits attachments to 1MB. Anything bigger will simply never arrive.
  
  
• Sending someone a big file in an email is bad form. a 1 megabyte download can take several minutes when your recipient checks his or her email. They may wonder what is going on, or they may simply be in a hurry and you are slowing them down.
  
  
• The problem multiplies. When you are sending the same file to many people the problem gets worse.
  
  
• You can also use Follow That File^TM to track whether your recipients have downloaded or deleted your file.

What are the Terms of Use?
You can review the User Agreement.

What about HIPAA Compliance?
See our HIPAA Compliance statement (Health Insurance Portability and Accountability Act).

I'm entering my Password correctly and still getting an error. What do I do?
Some older browsers have problems with the JavaScript we use on our normal Login Screen. Try using the simpler, non-JavaScript version, login.html.

I enter the correct ID and Password but all I get is a blank screen. How do I fix that?
In Internet Explorer, click Tools...Internet Options, then click the Security tab, select the Internet Zone, and click the Custom Level button. Scroll to the "Miscellaneous" section and Enable "Allow META REFRESH". Click OK.

I am a MacIntosh user. Can I use My Docs Online?
Yes, the Web interface works the same regardless of the OS you are using. You can also use the WebDAV support built into OS X or WebDAV clients like Goliath, which supports MacOS 8.1 or higher.

When configuring a WebDAV or Web Folder connection, the server address for My Docs Online is http://webfolders.mydocsonline.com. If your Enterprise Group security setting specifies the use of SSL for all connections, the address must be https://webfolders.mydocsonline.com.

For details on how to configure WebDAV for various operating systems, see the WebDAV/Web Folders page.

TeamDrive is having trouble connecting and I use ZoneAlarm. How can I make the two work together?
ZoneAlarm by default stops outbound connections to servers like My Docs Online from client programs like TeamDrive. To configure ZoneAlarm to allow TeamDrive to connect, open ZoneAlarm and select "Custom Rules" and add a custom rule to allow a specific connection to "webfolders.mydocsonline.com".

What about my WebTV browser?
For browsers not capable of using JavaScript there is an alternative login screen, login.html. This login page also contains fewer graphics.

How do I upload a file?

• In the browser interface click on the "Upload File" button at the top left of the file list screen and My Docs Online will walk you through the upload process for 1 to 5 files per upload.
  
  
• Using Web Folders or a WebDAV client treat your My Docs Online "folder" or "drive letter" as you would any other folder, using drag-and-drop or copy/paste.
  
  
• Windows users can also upload whole folders, subfolders, and files using the My Docs Online Upload Manager.

How do I download a file?
In the browser interface select the folder by clicking the link in the folder list on the left, then click the filename. Some file types will load in the browser (text files, GIFs, etc), or launch the appropriate application. Others will pop up a File Download dialog. If you wish to download the file without first opening it in your browser you can right-click the file name (on a Mac use Control-click) and then use "save target as" (or "save file as" depending on your browser) in the context menu that will pop up.

Using Web Folders or a WebDAV client allows you to drag-and-drop or copy/paste files from your My Docs Online window to other desktop folders.

How do I give files to others?
To Give Files to Others, check the box next to the file or files you want to share, then click the "Give" button at the top of the screen. The final step is to enter the e-mail addresses of the people you wish to give the file to and click the "Done" button. My Docs Online will send an e-mail notification to alert your recipient(s) that the file is waiting for them at My Docs Online. For users who do not have a My Docs Online account, the e-mail message will include a link that will take the recipient directly to My Docs Online, where they can browse or download your file(s). My Docs Online users will be notified that the files are available in their "Files from Others" section.

Recipients will only have access to the file(s) you give and they will not see any of your other files. NOTE: When you Give a file to someone, they get their own "copy". Deleting your copy WILL NOT delete the copy you have already given. Updating your copy of the file WILL NOT update the copy you have given.

If you need the ability to update or "take back" a file you are sharing with others, consider using your Public Folder.

Can I give files to people who may not be My Docs Online users?
All you need to know to give a file to a friend or colleague is their e-mail address.

How do I delete a file?
Check the box next to the file or files you want to delete, then click the Delete button at the top of the file list screen. You'll be taken to a delete confirmation page listing the file(s) to be deleted.

How do I use the file details?
To access the details of any file just click the check box to the left of the file name and then click on the details button at the top of the file list screen. The details section will show you any comments associated with the file as well as any Follow that File information that may be available.  You can also rename the file and change the comment if desired.

I've downloaded a file and I can't find it. Where is the file?
When downloading a file, if you fail to specify a drive and folder, your browser or application may direct your file to a default location. When downloading a file, it is important to specify where the file is to be saved. We recommend the My Documents folder in Windows or the Desktop on the Mac. If you're having trouble locating the files, you can use the "Find" command in Windows or switch to the Finder on the Mac.

How do I retrieve my password if forgotten?
For security reasons, no one can retrieve your password. It is encrypted and safely stored on the My Docs Online private network servers. If you used "My Account" to set a password hint you can retrieve your hint by entering your User ID at the My Docs Online login screen, then clicking the Log In button. The resulting screen will include a button "I've forgotten My Password". Click to see two options, "Show Password Hint" and "Email New Password". If you are still having problems, please contact support at support@mydocsonline.com.

How can I change my Password?
First click on the "My Account" link on the Navigation Bar. Then under the "Change Password" section you must first enter in your current password, your new password in the next box, confirm your new password in the following box, and finally enter in a new password hint if you so wish. Then click on the "Update" button to update your password.

How can I change my E-Mail Address?
Click on the "My Account" link on the Navigation Bar, which will bring you to your account "Control Panel". Here you can change your e-mail address under the "Change E-Mail Address" section. Simply type in your new e-mail address, and then click on the "Update" button.

Is there a way to find out if my friend or co-worker is a registered My Docs Online user?
No, but you can still give files to friend or co-worker, all you need to know is their e-mail address.

Are my files secure?
Click here for My Docs Online file security info.

I'm getting a message saying the account ID I am using is already logged on. What does this mean?
My Docs Online limits the number of simultaneous accesses available to an individual ID. To help minimize this problem please log-out when you are through using My Docs Online. If you feel you are getting this message in error please contact My Docs Online Support.

What are Web Folders and WebDAV?
"Web Folders" is what Microsoft calls its WebDAV support, which is built into modern Windows operating systems. WebDAV is an open Internet standard that allows clients on your PC or Mac to access files and folders on a server in much the same way as on the desktop, while actually residing on a remote server accessed via the Web — in this case the server is My Docs Online

What operating systems support Web Folders and WebDAV?
Web Folders are supported on Windows 98/2000/NT/ME/XP. Mac OS X supports WebDAV, Goliath is available for MacOS 8.1 or higher, and a variety of clients support WebDAV, including Adobe GoLive, Macromedia Dreamweaver, and WebDrive.

When configuring a WebDAV or Web Folder connection, the server address for My Docs Online is http://webfolders.mydocsonline.com. If your Enterprise Group security setting specifies the use of SSL for all connections, the address must be https://webfolders.mydocsonline.com.

For details on how to configure WebDAV for various operating systems, see the WebDAV/Web Folders page.

How are Web Folders used with My Docs Online?
Web Folders offer an alternative way of accessing your My Docs Online account and its files. Functionality supported in My Docs Online using Web Folders and WebDAV includes:

• Integration with your desktop
• Drag-and-Drop of folders and files between your computer's harddrive and My Docs Online
• Multiple file and folder uploads and downloads
• No need to use your browser to access your My Docs Online account and files

Web Folder support is completely integrated into My Docs Online so you can still use browser-based access when you need to, and both methods use the same ID and Password

Are there any problems accessing Web Folders from behind a proxy server?
Yes, in some cases there are problems accessing Web Folders from behind a proxy server. The Web Folders feature uses the WebDAV protocol for communications between your computer and the My Docs Online servers. The WebDAV protocol is fully supported by proxy servers that are HTTP 1.1 compliant. HTTP 1.0 proxy servers may not support WebDAV. For a partial list of proxy servers supporting HTTP 1.1 and WebDAV visit the official WebDAV site at www.webdav.org/other/proxy.html

I use My Docs Online from outside the United States and I'm having trouble connecting to WebFolders, is there another URL that might work better?
Many Non-US ISPs filter their traffic through a proxy server that blocks Web Folders traffic. Many international My Docs Online users have had success configuring a My Docs Online Web Folder using http://webfolders.mydocsonline.com:8080. The 8080 at the end is a port number that many proxy servers will allow Web Folders traffic through.

When I use the Cookie Cop proxy Web Folders won't work. Can they work together?
Cookie Cop Plus 1.2 or later reportedly works with Web Folders. Make certain you have the latest version.

How can I change the name of a file?
You can change the name of any file. Check the box next to the file name, then click on the "Details" button at the top of the screen. In the textbox next to "Rename" type the new name of the file, then click the "Update" button. Remember to include the extension when renaming the file.

How can I change the name of a folder?
To change the name of a folder, click on the folder, then click the "Rename Folder" button displayed near the top right of the file list for the folder. In the textbox type the new name of the folder, then click the "Rename Folder" button below the textbox. Some folders — like "My Files" — cannot be renamed.

Can I change the comment I provided when I uploaded the file?
To change the comment associated with a file check the box next to the file, then click the "Details" button at the top of the screen. In the textbox under "Change Comment," type the new comment, then click the "Update" button.

Is there a URL that I can give people that will allow them to view a specific file?
Use the Public Folder feature.

Can I email files into my account?
Files can emailed into your account. First, however, you need to turn the feature on by logging into your account, clicking on the "My Account" button and enabling "Inbound Email Attachments". Files emailed as attachments to user-id@myattachments.com (where "user-id" is your My Docs Online Login ID) will be extracted as individual files and placed in the "Attachments" folder. The Attachments folder will be created the first time a file is emailed into your account.

How can I send a file via fax using my desktop browser?
If you have purchased an optional outbound fax package, an additional delivery option will be displayed when you select a file in the browser-based interface and click "Give". On the resulting screen, if you select "Give File(s) to Others", the normal "Give File" screen will be displayed. If you click "Deliver as Fax" the resulting screen includes the following fields for fax delivery:

• Fax Number (required, including area code and 7-digit number. No "1" required; no formatting)
  
  
• Recipient (optional, a name to be included on the "To:" line of the cover sheet)
  
  
• Subject (optional, a subject line to be included on the "Re:" line of the cover sheet)
  
  
• Message (optional, a short message up to 250 characters to be included in the body of the cover sheet)

How can I send a fax through my wireless phone?
To access the Wireless Fax feature, login to your My Docs Online account from your wireless phone browser. Select a folder and then a file you wish to send as a fax. If you have purchased the optional fax package, enterable fields will appear allowing you to key in:

• An area code and phone number (a "1" preceding the 10-digit number is not required).
  
  
• The name of the recipient (to:) optional
  
  
• What the fax is about (re:) optional
  
  
• A cover page message. This information and your Fax Cover Page "From" information (which can be set from "My Account") will appear on the fax cover page at the destination. optional

How can I send a fax through my wireless PalmOS PDA?
You must first have downloaded and installed the PQA from Palm.Net for My Docs Online. The file can be found at http://wireless.palm.net/apps/users/download/1,1051,940,00.html

To access the Wireless Fax feature, login to your My Docs Online account from the installed My Docs Online PQA on your Palm VII. Select a folder and then a file you wish to send as a fax. If you have purchased the optional fax package, enterable fields will appear allowing you to key in:

• An area code and phone number (a "1" preceding the 10-digit number is not required).
  
  
• The name of the recipient (to:) optional
  
  
• What the fax is about (re:) optional
  
  
• A cover page message. This information and your Fax Cover Page "From" information (which can be set from "My Account") will appear on the fax cover page at the destination. optional

How can I change the "From" field on faxes that I send?
The name used in the from field on faxes you send can be entered or changed by logging into your My Docs Online account through your desktop and clicking on the red My Account button. The field to update is the "Fax Cover Page From" field.

What file types can I send as faxes?
Currently available from all My Docs Online wireless interfaces, Print to Fax is currently supported for the following file types: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat PDF, WordPerfect, Plain Text, TIFF (Groups 3 and 4), Postscript (Apple Laser Writer Plus), RTF, ASCII and HTML files.

Who is the administrator of our group?
Click the "My Account" button.  Under the "Corporate Account Information" section you will see the account name, the administrator user ID, and the administrator email address.

I am the group administrator.  How can I...

• Add new members to the group?
  Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, below the box that reads "Add User to ... Account," type the email address in the textbox.
  
• Change group members' properties?
  Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, in the Group Users section, select a user and click "Properties" to access the user's "My Account" settings.
  
• Make files available to the group?
  Any file that is stored in an Enterprise folder that has no permissions in effect is available to all users. By default all users have "full control" over files in a folder which has no permissions restrictions in effect.
  
• Keep group members from changing passwords, etc?
  Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, in the User Access To Administration Functions section, check the box labeled "Don't allow users access to their My Account fields".
  
• Delete someone from the group?
  Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, scroll to the bottom of the screen. Under the "... Users" box is a list of the email addresses of those in the group. Click the radio button next to the email address of the user, then click "Remove from Group" button.
  
• Change the name of the group?
  Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, under the "Change Enterprise Display Name, type the new name in the textbox, then click "Update".
  
• Make files available to outsiders by putting them into a public folder?
  
  1. Click the folder where the file is located, then choose the file by clicking the checkbox next to it. Then click the Move button at the top of the screen. and select "Public" from the drop down menu.
     
     
  2. Click the Public folder and select the file by clicking the checkbox next to the name of the file. Click the "Details" button to display the URL link to the file.
  
  
• Allow my customers to upload files into my account without logging in?
  
  1. Click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, under "Customer Upload" select "Enabled", then click "Update".
     
     If you check "Use Subfolders" a subfolder under "Upload" will be created with a name based on what the customer enters in the field labeled "Who are the files from?" Uploaded files will be stored in subfolders, making it easier to determine later which files are from which customer.
     
     If you check "Hide Comments" the comment fields will not appear when using the specific link (see below).
     
     
  2. Direct your users to www.mydocsonline.com/CustomerUpload and tell them to enter your Master Account Login ID in the field labeled "Select Destination Account"; OR;
     
     Use a special web link (perhaps on your own website or in an email message) that specifies your account specifically:
     
     http://www.mydocsonline.com/scripts/aupload.dll?ID=your-login
     
     Where "your-login" is replaced by your Master Account Login ID
     
     
  3. Learn more
  
  
• Set Permissions for a folder or user?
  Folder permissions may be set by the Enterprise Group Administrator. To set folder permissions click the "My Account" button, then click "Enterprise Group Administration". On the Enterprise Group Administration screen, under "...Permissions", click View/Update Folder / User Permissions. Context-sensitive help is available on the administrative screens. Simply click on a file folder you want to set permissions for and your user list will appear. From this point you select who you want to "View" only, or have "Full Control" or have "No Access" at all to this folder, for each of your members, and click "Update".
  
  
• Set folder email notifications?
  Upload notification can be turned on for any Enterprise folder, causing an email to be sent to selected members of the Enterprise Group when a new file is uploaded to that folder. This feature is used in particular for the "Upload" folder used by the Customer Upload feature.
  
  To set upload notification rules for the Upload folder follow these steps:
  
  
  1. Log into the Enterprise Administrator's account
  2. Click on "My Account"
  3. Click on "Enterprise Group Administration"
  4. Scroll to the "Permissions" section.
  5. Select View / Update Folder Upload Notification
  6. Select a folder needing email notifications. Enable it by checking the desired recipient(s) and clicking "Update"

My Docs Online, My Docs Online Enterprise Edition and Follow That File are trademarks of My Docs Online, Inc. All other trademarks and registered trademarks are the property of their respective owners.

© 2003-2005 My Docs Online, Inc.  |  All Rights Reserved
Licensed under U.S. Patent No. 6,321,254