About
The "About" link describes the company and its history, gives an overview of our technology, and how it is marketed.

Browse
The browse button is located on the File Upload screen and is used to locate files on your computer that you want to upload. If you do not see a Browse button on the Upload a File screen you may be running an older version of Internet Explorer. We have verified the performance of My Docs Online with the following Internet browsers:
• Microsoft Internet Explorer 4.0 or newer
• Netscape Navigator 3.0.2 or newer
• Netscape Communicator 4.0 or newer

Related Issues:   Uploading Files

Create a Folder
My Docs Online allows you to create folders to manage the files you have stored in your account. To create a folder simply click on the New Folder button at the left side of the file list screen, pick a destination for the folder (do you want it to be a sub-folder of My Files, or do you want it to be a sub-folder of another folder), and select a name for the folder. When you are ready click on the Create Folder button.

Related Issues:   Deleting a Folder , Folders

Comment on a File
You have the option of entering comments of up to 250 characters for files when you upload them or give them to a friend or co-worker. The comment section is a great place for notes and reminders to yourself or to others receiving your files. Simply enter your comments into the space provided in the file Upload screen. Your comments for that file will appear in its Details section.
You can change the comment at any time, even after the file has already been uploaded.  Simply select the file you want to use by clicking the checkbox next to the file name, then click the "Details" button at the top of the screen.  In the textbox under "Change Comment," type the new comment, then click the "Update" button below the textbox.

Related Issues:   Uploading Files , Details

Date
The date field specifies the date the file was uploaded or given to you.

Deleting a File
To delete one or more files simply select the file(s) you wish to delete by clicking on the checkbox next to the file name. Click the Delete button and then confirm the delete. Important: there is no UN-delete function.

Related Issues:  File List Screen

Deleting a Folder
To delete a folder that you no longer use, simply empty the folder of files by either moving the files to another folder, or by deleting the files. Once the folder is empty clicking on the folder name will bring up a delete folder button that will allow you to delete the folder.

Related Issues:  Create a Folder , Folders

Details
The Details action button (not supported by the Backup Edition) is active in all folder views, and is valid for only one file at a time (the first one checked). This option displays information about the selected file, including size and date uploaded, the source of the file (e.g., a hard drive location or the ID of the user who "gave" you the file), the Upload or Give Comment, and the number, if any, of users you have Given the file to.

Premium and Enterprise/Transcription Edition users also have access to a public folder (not supported by the Backup Edition).  Any file in Public Folders will also display the link to that file.  To find the link for a file in Public Folders, click "Public" on the left side of the screen.  When the list of public files appears on the right side of the screen, click the box for the link, then click Details.  The link is located just above the "Comment" section, and is listed as "http://www.mydocsonline.com/pub/your-login-id/your_file,"  where "your-login-id" is you My Docs Online login and "your_file" is the name of your file.

If you have Given the file to others, a hyperlink will display Follow That File^TM details for each recipient.

Related Issues:  File List Screen  , My Files , Files From Others

Download a File
In the browser interface select the folder by clicking the link in the folder list on the left, then click the filename. Some file types will load in the browser (text files, GIFs, etc), or launch the appropriate application. Others will pop up a File Download dialog. If you wish to download the file without first opening it in your browser you can right-click the file name (on a Mac use Control-click) and then use "save target as" (or "save file as" depending on your browser) in the context menu that will pop up.

Using Web Folders or a WebDAV client allows you to drag-and-drop or copy/paste files from your My Docs Online window to other desktop folders.

Related Issues:  File List Screen  , File Name

E-mail Address
A valid e-mail address that belongs to you is required for registration. A valid e-mail address is important because it will be used by others to "Give" you a file and to notify you when someone has "Given" you a file. It will also be included in a notification to another user when you "Give" a file.

An e-mail address can only be used by one ID in My Docs Online

If a registered user "Gives" a file to a non-user by specifying an e-mail address, the non-user will receive an e-mail notification with a link which can be used to directly access the file without registering. However, the non-user's e-mail address is reserved as a Temporary ID, and because of this it cannot be used in a normal registration. Instead, the non-user wishing to register should access the temporary file by following the link included in the notification e-mail and then use the Complete Registration button on that page. This will allow the e-mail address of the Temporary ID to be used.

If you wish to change your e-mail address you can do that by clicking on the "My Account" link at on the Navigation Bar, which will bring you to your account "Control Panel". Here you can change your e-mail address under the "Change E-Mail Address" section. Simply type in your new e-mail address, and then click on the "Update" button.

Related Issues:  Register  , My Account

E-mail Attachments
Files can emailed into your account. First, however, you need to turn the feature on by logging into your account, clicking on the "My Account" button and enabling "Inbound Email Attachments". Files emailed as attachments to user-id@myattachments.com (where "user-id" is your My Docs Online Login ID) will be extracted as individual files and placed in the "Attachments" folder. The Attachments folder will be created the first time a file is emailed into your account.

Exceeding Your Space Limit
If you attempt to upload a file larger than the remaining amount of free space within your account, you will receive a Space Limit Notification. You may either return to your "My Files" section in the File List screen and delete files to create available space or you may cancel the current upload.

Additional space can be purchased by clicking the My Account button at the top of the page.

Related Issues:  Upload a File  , File List Screen

Faxing Documents using a desktop browser
If you have purchased an optional outbound fax package, an additional delivery option will be displayed when you select a file in the browser-based interface and click "Give". On the resulting screen, if you select "Give File(s) to Others", the normal "Give File" screen will be displayed. If you click "Deliver as Fax" the resulting screen includes the following fields for fax delivery:


• Fax Number (required, including area code and 7-digit number. No "1" required; no formatting)
  
  
• Recipient (optional, a name to be included on the "To:" line of the cover sheet)
  
  
• Subject (optional, a subject line to be included on the "Re:" line of the cover sheet)
  
  
• Message (optional, a short message up to 250 characters to be included in the body of the cover sheet)
  
  
In addition, the fax cover sheet will include, on the "From" line, the contents of the Fax Cover Page "From" field, which is set on the "My Account" page.

NOTE: outbound fax delivery is limited to North American numbers only.

Faxing Documents From a Wireless Device
Many documents stored in your My Docs Online account can be faxed to any fax machine in the US or Canada directly from your Internet-enabled wireless device. There are two methods of sending faxes from wireless devices, through a wireless Web browser, or through forwarding email messages containing attachments.

Sending Faxes through a wireless Web browser:

To access the Wireless Fax feature, login to your My Docs Online account from your wireless browser. Select a folder and then a file you wish to send as a fax. If you have purchased the optional fax package, enterable fields will appear allowing you to key in:


• An area code and phone number (a "1" preceding the 10-digit number is not required).
  
  
• The name of the recipient (to:) optional
  
  
• What the fax is about (re:) optional
  
  
• A cover page message. This information and your Fax Cover Page "From" information (which can be set from "My Account") will appear on the fax cover page at the destination. optional

Sending faxes by forwarding email attachments:

To send a fax by forwarding an email attachment simply forward the email message containing the file attachment to: "Fax@MyAttachments.com". (The word "fax" is entered in the address, not a fax number). Add this address to your device address book for easy access. Next enter the destination fax number as the Subject of the email (the fax number should be the only item in the subject field). The attachment will then print in its native format at the specified fax machine.

Files From Others
If one or more users have "Given" you a file, a folder for each of these users will appear at the top of the Folder List, on the left side of the Folder View page, under "Files From Others", organized into folders named for each user who has "Given" you a file. These folders appear automatically when another user has given you one or more files. You do not need to create or delete folders in "Files From Others". The folders and files in this section are automatically deleted after 7 days unless the files are moved out of the "Files From Others" section.

When you click on a another user's ID under "Files From Others" in the Folder List to the left, the Folder Contents to the right will display the files that user has given you.

Related Issues:  File and Folder Views and Lists  , My Files

File and Folder Views and Lists
The Folder View page that is displayed after login contains two important frames; the Folder List to the left displays ALL your folders, including folders nested inside other folders, as well as a "virtual" folder for each My Docs Online user from whom you currently have a file that user has "Given" you.

The Folder List is always present while you are logged in (except when you are viewing the contents of certain types of files) and you can switch from folder to folder by clicking the folder name.

The Folder Contents frame to the right initially displays the list of files in the root of your My Docs Online file space. If you are switching from the previous, non-folder version of My Docs Online this is where ALL your files will be displayed, until you (optionally) move them to the folders you have created.

When you click on a different folder's name in the Folder List to the left, the Folder Contents to the right is updated.

Files that have been "Given" to you by other users ("Files From Others") are organized into folders named for each user who has "Given" you a file. These folders appear and disappear dynamically based on whether another user has given you one or more files. You do not need to create or delete folders in "Files From Others".

File Name
The File Name field lists the name of the file and also functions as a way of retrieving the file.

Folders
My Docs Online allows you to create folders to manage the files you have stored in your account. To create a folder simply click on the New Folder button at the left side of the file list screen, pick a destination for the folder (do you want it to be a sub-folder of My Files, or do you want it to be a sub-folder of another folder), and select a name for the folder. When you are ready click on the Create Folder button.

You can rename any folder in "My Files" by clicking the folder, then clicking the "Rename Folder" button. In the textbox type the new name of the folder, then click the "Rename Folder" button below the textbox.

Related Issues:  Create a Folder , Delete a Folder

Follow That File^TM
Follow That File^TM is a unique feature within My Docs Online and is found in the Details section of each file. After you Give File to Others, Follow That File provides a listing of everyone you have given the file, along with any comments that you may have included with the file.

Related Issues:  Give to Others

Give to Others
To Give Files to Others, check the box next to the file or files you want to share, then click the "Give" button at the top of the screen. The final step is to enter the e-mail addresses of the people you wish to give the file to and click the "Done" button.

My Docs Online will send an e-mail notification to alert your recipient(s) that the file is waiting for them at My Docs Online. For users who do not have a My Docs Online account, the e-mail message will include a link that will take the recipient directly to My Docs Online, where they can browse or download your file(s).

My Docs Online users will be notified that the files are available in their "Files from Others" section.

Recipients will only have access to the file(s) you give and they will not see any of your other files. NOTE: When you Give a file to someone, they get their own "copy". Deleting your copy WILL NOT delete the copy you have already given. Updating your copy of the file WILL NOT update the copy you have given.

If you need the ability to update or "take back" a file you are sharing with others, consider using your Public Folder.

Give Files to Others Results
After you Give Files to Others, My Docs Online takes you to the Results screen which provides information about the Give:

A list of files that was Given, and for each file:


• Destination
  
  
  Lists the recipient(s) you sent the file to.
  
  
• Result
  
  
  Informs you if the Give was successful, unsuccessful or unnecessary.
  
  
• Reason
  
  
  Relates to the result field, providing an explanation of the result. For example, if the result states the Give is "unnecessary", the reason may be because the "user already has the file."
  
  
Related Issues:  Give to Others

Help
If you need help with a certain My Docs Online function you can simply click on Help on the navigation bar of any My Docs Online screen. After clicking on Help you will be taken to this page where you can search for the answers to questions or problems you may have with various My Docs Online features.

Related Issues:  Navigation

HIPAA Compliance
See our HIPAA Compliance statement (Health Insurance Portability and Accountability Act).

L

Login:
To login to your My Docs Online account simply go to our main page http://www.mydocsonline.com, enter in your Login ID and your password, and then click on the Log In button. If your User ID and password were correct then you will know be successfully logged into your My Docs Online account.

Related Issues:  User ID  , Password

Login Error
Login errors occur by entering an invalid or misspelled User ID or password at the main My Docs Online Login screen:


• Invalid User ID is not found in the My Docs Online database.
  
  
  If you have forgotten your User ID but remember your password, enter your password at the My Docs Online Login screen and click the "Log In" button. My Docs Online will walk you through the process of retrieving your User ID and will send your User ID and password hint to you via e-mail.
  
  
• Invalid Password is not found in the My Docs Online database.
  
  
  For security reasons, your password cannot be retrieved -- it is encrypted and safely stored on the My Docs Online private network servers. If you have used the "My Account" section to store a password hint can retrieve your hint by entering your User ID in at the My Docs Online Login screen then clicking the "Log In" button. My Docs Online will walk you through the process of retrieving your hint.
  
  NOTE: Passwords are case sensitive!
  
  
Related Issues:  User ID  , Password

Login Name
Login Name is simply the same as your User ID which you specified at the time you initially registered for your My Docs Online account.

Related Issues:  User ID  , Register

Log Out
If you wish to logout of your My Docs Online account, simply click on the Logout button at the top of any My Docs Online screen. You will then be taken to an exit screen to confirm that you are completely logged out from My Docs Online.

My Account
The My Account screen is where you can update your password, Login ID, e-mail address and other account settings. My Account is also where you can make changes to your service, including adding space, adding the optional fax service, changing from quarterly to annual billing, or cancelling your account.

Related Issues:  Password , E-Mail Address

My Files
The My Files section of the File List screen is your account's "root", and is where subfolders may be created. You can also upload or move files to the "My Files" folder. Files in this section can be saved, Given to Others, or deleted.

Related Issues:  File List Screen

Navigation
The Navigation Bar, found at the top of My Docs Online screens, contains the buttons used to upload files, logout, obtain general information about My Docs Online, and find Help.

New Password
Enter the password you wish to use for your My Docs Online account. For security reasons, nobody can retrieve your password — it is encrypted and safely stored on the My Docs Online private network servers.

NOTE: Passwords are case sensitive!

New Password Confirmation
Retype the password you provided to confirm your password.

Related Issues:  Password

New User ID
Enter the User ID you wish to use to identify your My Docs Online account. You log into My Docs Online by entering your User ID. In addition, other My Docs Online users can use this ID or your email address to send files to you.

Related Issues:  User ID

Open a file
If you wish to open one of the files in your File List screen, simply click on the file name and, if your browser can read the file, it will open the file. You can save the file using the "Save As" command.

Related Issues:  File List Screen  , File Name

P

Password
You specify your password when you first register for your My Docs Online account. For security reasons, nobody can retrieve your password — it is encrypted and safely stored on the My Docs Online private network servers. When you initially registered, you may have provided a password hint. If you did, you can retrieve your hint by entering your User ID at the My Docs Online Login screen and then clicking the "Log In" button. My Docs Online will walk you through the process of obtaining your password hint.

NOTE: Passwords are case sensitive, and must be at least 6 characters long.

If you wish to change your password you can do this by first clicking on the "My Account" link on the Navigation Bar. Then under the "Change Password" section you must first enter in your current password, your new password in the next box, confirm your new password in the following box, and finally enter in a new password hint if you so wish. Then click on the "Update" button to update your password.

Related Issues:  Register  , Login , My Account

Password Error
If you try to login with an invalid password you will get a password error. You may also get a password error while registering if you enter in a non-allowable password, simply try another one that follows the guidelines set forth.

Related Issues:  Password

Password Hint
My Docs Online offers you the option to supply a password hint when you initially register for your My Docs Online account. A password hint should not be your actual password, but rather a word or phrase that will enable you to remember your password. If you forget your password, you can retrieve your password hint by entering your User ID at the My Docs Online Login screen and then clicking the "Log In" button. My Docs Online will walk you through the process of obtaining your password hint.

NOTE: Passwords are case sensitive.

Related Issues:  Password  , Login , Login

Public Folders



Your Public folder allows you to move selected files to a location within My Docs Online where the files can be "served" to any user's browser using a file-specific URL. URLs pointing to files in your Public folder can be used in web pages, copied into your emails or other documents, etc. (Note: not supported by the Backup Edition.)

To use this feature follow these steps:

• If you don't have a Public folder, create one.
  Login to your account and look at the list of folders at the left of the screen. If you don't see one named Public/, click the red New Folder button and create a folder named Public with My Files/ as the Destination.
  
  
• Move a file you have already uploaded into the Public folder by selecting it, clicking Move, and selecting Public/ as the Destination. To get a file into the Public folder you will always have to first upload it to another folder (like My Files/) and then move it. This is to avoid inadvertently uploading a sensitive file into a location where it might be seen by the wrong person. Duplicate file names are not allowed in the Public folder.
  
  
• In the Public folder, select a file with its checkbox and click Details. The sixth line of detail ("Link:") shows the file's URL. File URLs are always in the form:
  http://www.mydocsonline.com/pub/user-id/filename where user-id is replaced by your My Docs Online login ID and filename is replaced by the name of the specific file.

  You can highlight and copy this link to use in emails, on web pages, etc. Try pasting it into your browser's Address field to see how it works.

  If you have an older-style My Docs Online ID containing a blank, go to "My Account" and change your ID to one that contains no blanks. Also, although the Public folder does support filenames that contain blanks, URLs require replacing blanks with "%20" which results in longer, less user-friendly URLs. You can avoid this by renaming files destined for the Public folder so that they do not contain blanks.

R

Reload
The refresh button allows you to refresh your File list screen in the case that you may have received new files while viewing that screen which you wish to see. Just click on the button once with your left mouse button to use it.

Register
Simply click on the register button found on our main screen http://www.mydocsonline.com, enter in a User ID, password, and optionally a password hint. Then click on the register button, read the license agreement, click on the I Accept button, and proceed to the purchase screen, where you will select a plan and enter your credit card information.

Related Issues:  New User ID  , New Password

Registration Error
A Registration Error occurs when you attempt to register for a My Docs Online account with a User ID or email address that has already been specified by another registered user.


• User ID is in use.
  
  
  This means that the User ID you tried to register is already being used by another My Docs Online user. Go back and choose another that is not currently in use.
  
  
• E-mail address is in use.
  
  
  This means that the e-mail address you tried to use while registering is already in use by another user (Presumably you), if this is your e-mail address being used without your knowledge or consent please e-mail us at support@mydocsonline.com describing the incident and we will try our best to remedy the situation.
  
  
Related Issues:  File List Screen  , User ID

Renaming a folder

To rename a folder, click on the folder, then click the "Rename Folder" button.  In the textbox type the new name of the folder, then click the "Rename Folder" button below the textbox.

Renaming a file

You can change the name of any file in "My files." Select the file you want to change by check the box next to the file name, then click on the "Details" button at the top of the screen. In the textbox next to "Rename" type the new name of the file, then click the "Update" button. Please remember to include the extension when renaming the file.

Right-clicking a file name
If you wish to download a file without opening or viewing it first, right-click on the file name (Control-click for Macs) and then choose the "Save As" or "Save Target As" command. It is important to remember the destination drive and folder you've used when downloading — this will make it easier to find the file later.

Related Issues:  File List Screen  , Download a File

Select a File
Select a file by checking the box next to the filename. Selecting a file (or files) allows you to take certain actions with that file or files, including, "Delete", "Give", "Move", or "Details". "Details" can only be displayed for one file at a time (the first file selected).

Related Issues:  Select

Service Agreement
The Service Agreement is displayed at the time you register for your My Docs Online account.


• I Accept
  
  
  If you choose this option then you agree to all of the information presented on the Agreement page, and "Agree" to abide and adhere to them. After clicking on this button you will have finished the registration process.
  
  
• Cancel
  
  
  If you choose this option then you either do not agree with the statements presented in the Agreement page, or simply have changed your mind about registering a new My Docs Online account.
  
  
Related Issues:  Register

Sharing Files:
To share files with others, use the Give function or move the file to your Public Folder and inform your user(s) of the URL. (Note: Give and Public Folders are not supported by the Backup Edition.)

Related Issues:  File List Screen  , Login , My Files ,  Files From Others , User ID ,  Comments

Size
The size of a particular file is shown on the files list screen and in the Details screen.

U

User ID
Your User ID, specified by you when you initially register, identifies your My Docs Online account. If you have forgotten your User ID but remember your password, enter your password at the My Docs Online Login screen and click the "Log In" button. My Docs Online will walk you through the process of retrieving your User ID and will send your User ID and password hint to you via e-mail.

Related Issues:  Register

Upload File
• In the browser interface click on the "Upload File" button at the top left of the file list screen and My Docs Online will walk you through the upload process for 1 to 5 files per upload.
  
  
• Using Web Folders or a WebDAV client treat your My Docs Online "folder" or "drive letter" as you would any other folder, using drag-and-drop or copy/paste.
  
  
• Windows users can also upload whole folders, subfolders, and files using the My Docs Online Upload Manager.

Related Issues:  Exceeding Your Space Limit , Space Limit

WebDAV & Web Folders
"Web Folders" is what Microsoft calls its WebDAV support, which is built into modern Windows operating systems. WebDAV is an open Internet standard that allows clients on your PC or Mac to access files and folders on a server in much the same way as on the desktop, while actually residing on a remote server accessed via the Web — in this case the server is My Docs Online
Web Folders are supported on Windows 98/2000/NT/ME/XP. Mac OS X supports WebDAV, Goliath is available for MacOS 8.1 or higher, and a variety of clients support WebDAV, including Adobe GoLive, Macromedia Dreamweaver, and WebDrive.

Web Folders offer an alternative way of accessing your My Docs Online account and its files. Functionality supported in My Docs Online using Web Folders and WebDAV includes:


• Integration with your desktop
• Drag-and-Drop of folders and files between your computer's harddrive and My Docs Online
• Multiple file and folder uploads and downloads
• No need to use your browser to access your My Docs Online account and files

Web Folder support is completely integrated into My Docs Online so you can still use browser-based access when you need to, and both methods use the same ID and Password